Frequently Asked Questions
Everything you need to know about your Atelier KAI experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, while international shipping may take 10-21 business days depending on the destination.
What is your return and exchange policy?
Atelier KAI offers a 30-day return policy for most items in their original, unused condition with tags attached. Please note that certain limited-edition releases or clearance items may be marked as final sale.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I am selecting the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.